If you have a business, chances are that someone will complain about some aspect of your service or product. This is just a fact of life: you can't please everyone. Complaints can come in a variety of forms. In today's world, a complaint might be a bad review on Yelp or a post on Facebook. It could also be a complaint filed with the Better Business Bureau (BBB) or even with the state Attorney General's office. Regardless of how people complain about your business, you should always respond to their comments in a productive way.

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